Course Fee ₹3999
Available Seats 300
Schedule 9.00 Am -11.00 pm
Duration 19 days
Placement Support YES
Certification YES
DESCRIPTION
ONLINE RETAIL COURSE
Our retail course intends to provide the students with deep knowledge of the retail industry, especially focused on studying consumer behaviour and working according to it. Students will learn how to perform transactions at the POS, which includes greeting customers as they come into stores, helping them find what they want, answering any questions about products or warranties, bagging items, keeping the store tidy, and even dealing with customer complaints.
Store associates and cashiers carry a lot of responsibility, which is why they can be considered the most crucial employees in a company.
Deal with demanding customers calmly and respectfully (remember that management is there to help if you need them).
SUMMARY
COURSE OVERVIEW
Section 1: Introduction
Retail training is part of your efforts to improve your retail operation and performance. It is a strategy to attract and convince shoppers to purchase your brand’s products from your salesperson.
Section 2: Value of Customer Service - Why customer Experiance is Impornat
Positive customer experience is a way of standing out from competitors. As more brands compete for public attention and more options are readily available, CX provides a way to put your product and brand at the forefront.
Section 3: Exceeding Your Customer Expectation
Exceeding customer expectations means delivering an exceptional customer experience that leaves a lasting, memorable impression
Section 5: Building Rapport With Customers
By developing a good rapport with your customers, they’re more likely to: Like and trust you. Communicate more openly with you. Feel confident in your abilities and product knowledge.
Section 6: Communicating With your customers
Focusing on customer communication is important to the long-term success of any business. In the early stages of the relationship, effective communication ensures your product or service meets the customer’s immediate needs
Section 7: Active Listening techique
Active listening requires you to listen attentively to a speaker, understand what they’re saying, respond and reflect on what’s being said, and retain the information for later. This keeps both listener and speaker actively engaged in the conversation.
Section 8: managing customer expectation
Managing customer expectations are important because when a business fulfills them, it would boost sales, higher customer retention, brand loyalty, and repeated purchases.
Section 9: Devlop customer centric mindset
Customer centricity demands that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.
Section 10: preventing upset customers
The way you deal with customer complaints can either help you succeed or doom you to failure in this heavily competitive world of business. Prompt handling of negative feedback can help your business in the following ways.
Section 11: Solving Customer problem
It is crucial to solve customer service problems because you want your customers to be happy and satisfied. It also allows the business to identify gaps in their service and figure out a course of action to take corrective measures.
Section 12: using language stratigically
One of the most important ways of speaking to your customers in a language they understand is through effective and efficient multilingual customer service.
Section 13:learning for upset customers
If a customer expresses anger and we fail to respond to it, the communication chain is broken and the customer feels like they are not getting through.
Section 14:self - care and personal growth
Self-care is about engaging in habits, behaviours and activities that allow us to feel more balanced and reduce stress. We need to tap into the four pillars of our wellbeing – physical, emotional, social and spiritual – to ensure balance
Section 15:Assisted checkout using mobile POS
Understanding POS app on any mobile device, whether it’s a smartphone or tablet, and use it to process sales
Section 16:point of service, Store policy and procedure
Policies communicate the connection between the organization’s vision and values and its day-to-day operations. A procedure explains a specific action plan for carrying out a policy.
Section 17:Basic understanding store KPI's And sale target
The Sales Target KPI measures current sales revenue and compares that to a target or past performance. The sales target can be set as either a monetary value, number of units sold, or number of accounts.
Section 18:Omni channel retailing
Omnichannel retail is a strategy in which retailers engage customers through multiple digital and physical touchpoints. As customers move across these channels, applications and data move with them. This creates a consistent, on-brand experience from start to finish.
Section 19:Click and Collect,stock take and invetory tracking
Inventory management is the system a business uses to order, store, organize and move inventory through their supply chain. It ensures businesses have the right amount of product in the right place at the right time.
FINAL ASSESSMENT
REAL ON JOB TRAINING
You will be deployed in Retail Store for 5 Days to understand more how the overall customer journey and how Store Associates works in real work.
PLACEMENT SUPPORT
JOB ASSISTANCE
There is huge demand for trained retail staff in the market and we have many requirements across the world, Retail Guru will help you to find suitable job in retail industry , India will need arround 56 million skilled staff in the booming retail sector 2023,which currently estimated at $435 billion expected to witness at CAGR of 18.1% over 2-3 years to touch $848 billion.
